It is clear that Air Canada is taking customer service cues from GO Transit.
An airplane, departing from Toronto, veers off the runway, onto the grassy knoll, sinks down and is rendered useless. Passengers are left on the airplane for three hours. Three hours!!!
When I watched the news this morning, the news reader said the passengers were only told the airplane was having equipment issues.
Equipment issues? Really? The airplane drove off the fucking runway! How is that an equipment issue?
Instead of making up some random excuse, why can't businesses be honest? The pilot should have come over the PA system:
"Um...guys? Yeah...listen. I was texting my buddy, and I wasn't paying attention, and I kinda drove off the tarmac a little. Sorry. My bad. We're just gonna sit here for a bit. The Trolly Tarts are gonna walk up and down the aisles and hand out free booze. Smoke 'em if you got 'em."
Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts
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